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Privacy Policy

Legal notice

1. How we collect information

We collect the information in 3 ways:

a) Information you provide to us directly

Example:

  • Name, date of birth, nationality, sex.

  • Passport details (number, expiration date, photo).

  • Contact details (email, phone, address).

  • Travel plan (arrival date, destination, purpose of the trip).

  • Employment or details of your studies (if required by the application).

  • Payment details.

b) Automatically collected information

When you visit our website, we automatically collect:

  • Technical Data (IP address, browser type, OS, language).

  • Data usage (pages visited, time on the website, error logs).

  • Cookies and similar technologies.

c) Third-party information

We receive data from:

  • Government or Embassies (To check the status of the application).

  • Payment platforms (to confirm payment transactions).

  • Advertising pages (if you applied via advertising pages).

2. How We Will Use Your Data

We will process your data for the following purpose: Legal purpose (GDPR Art.) Example:

  • Provision and improvement of visa assistance services.

  • Contract performance: Preparation of your application, document submission.

  • Communication with you regarding your order or assistance.

  • Email updates.

  • Payment management and invoicing.

  • Secure payment processing.

  • Fraud/abuse detection and prevention.

  • Legitimate interest: Device identification, rate limiting.

  • Compliance with legal obligations (e.g., anti-money laundering/tax regulations).

3. Who We Share Your Data With

We share data only when necessary to provide the Service:

  • Visa agents/embassies: to process your application.

  • Payment processors: to process secure transactions.

  • Cloud hosting and IT providers: for infrastructure (only in EEA countries or countries with adequacy agreements).

  • Customer service partners: for 24/7 assistance.

  • Affiliated entities or platforms operating under our control: as explained in our Terms of Service.

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We never sell or rent personal data to third parties.

4. Cookies & Analytics

We use cookies for essential website functionality, analytics (Google Analytics), and to remember your preferences. You can manage or disable cookies through your browser settings. Please consult our Cookie Policy for more information.

5. International Transfers

Data is primarily stored within the European Economic Area (EEA). If we transfer information outside the EEA (for example, to a cloud service provider or an embassy system), we only do so when:

  • The country is covered by an adequacy decision from the European Commission, or

  • We have Standard Contractual Clauses (SCCs) and appropriate safeguards in place. 

6. Retention Period

We retain your data only for as long as necessary to provide the Service and comply with the law; typically, up to 3 years for visa files (unless regulations require a longer period). Payment records are retained for 7 years for accounting purposes.

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7. Your Rights (EEA / UK)

You have the right to:

  • Access and obtain a copy of your data.

  • Rectify inaccurate or incomplete data.

  • Delete data ("right to be forgotten") in certain cases.

  • Restrict or object to processing based on legitimate interests.

  • Withdraw your consent at any time (when processing is based on such consent).

  • Data portability (for data you have provided in digital format). 

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To exercise these rights, please contact us at soporte@eta-visa-online.com. We may need to verify your identity before responding to you. If you believe your data has been mishandled, you may lodge a complaint with the Office of the Commissioner for Personal Data Protection (Cyprus) or the competent EU authority.

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8. Security

​We implement appropriate technical and organizational measures to protect data, including encryption, firewalls, access controls, and staff training. No online system is 100% secure; we cannot guarantee absolute protection against unauthorized access.

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9. Children's Privacy

Our service is not directed at individuals under the age of 18. If we discover that we have collected data from a minor without parental consent, we will delete it immediately.

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10. Marketing & Preferences

If you provide your consent, we may send you information about travel or services. You can unsubscribe at any time using the link found in our emails or by contacting customer support. Even if you unsubscribe from marketing communications, we may still send you transactional or service-related messages (for example, updates on your visa status).

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11. Links to Other Websites

Our website may contain links to external sites (embassies, government portals, travel partners). We are not responsible for their content or privacy practices. We recommend that you review their policies before sharing any data.

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12. Automated Decision-Making / Profiling

We do not use personal data to make automated decisions that produce legal effects concerning you. Basic fraud controls and risk scoring systems may be applied to protect users and transactions. We may update this Policy periodically. The most recent version will always be available on our website with an updated "Effective Date." If changes materially affect your rights, we will notify you via email or by a notice on our website. 

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13. Policy Changes

We may update this Policy periodically. The most recent version will always be available on our website with the updated "Effective Date." If the changes materially affect your rights, we will notify you via email or by a notice on our website.

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14. Contact Us

Eta-Visa-Online:

Email: soporte@eta-visa-online.com

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Quick Summary for Users

  • We use your data to prepare visa applications and provide you with assistance.

  • We will never sell data to advertisers.

  • You can view, correct, or delete your data at any time.

  • We comply with EU GDPR regulations and store data securely within the EEA.

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